Things to Know Drop Off Times
In order to allow our residents to be as settled as possible we offer specific opening times for collections, drop-offs and viewings. They can all be done between the following times. Unfortunately if you come down outside of the hours you will not be able to enter, unless you have previously arranged an out of hours visit (see below).
Monday-Friday
9am-10.30am - Morning
4pm - 5:45pm - Afternoon
We close at 6pm however we ask that you arrive no later than 5:45pm so that time can be allowed to settle your cat into the Cat Hotel.
Saturday & Sunday
10am - 12:45pm Only
Please Note: We are not open for collection, drop offs or viewings on Bank Holidays.
Out of Hours
At the Smethurst Hall Cat Hotel, We understand our customers may need to Drop off or Collect their loved ones outside of our stated opening hours due to traffic delays, or airport departures. With this we do offer an out of hours service. We will allow one hour either side of our opening times for this service. This Service will be charged at £10.00 The out of hours service is ONLY available by prior arrangement.
Days Charged
Double rates are charged on Christmas day, Boxing Day, and New Year's Day.
Day of arrival ,day of departure and all days booked are charged for.
Vaccinations and Health Our guest health is paramount. All guests must have current vaccination certificates for Cat Flu and Feline Enteritis. Certificates will be requested on arrival. If you do not have your vaccination card, contact your vet and they should be able to replace them. Please also ensure flea and worming treatments are up to date.
My Cat has just been vaccinated, when can I enter the cattery?
There are two vaccinations your cat will undertake before being fully inoculated and allowed to enter the cattery the first one, and the second one is 2 weeks later. You should allow ten days from their last vaccination before entering the cattery.
What should I do if my cat has just had its second vaccination but I need to enter the cattery before 10 days?
We do have a dedicated Quarantine Room (which is much nicer than it sounds!) that is away from the cattery itself but still onsite, where we can take care of your cat, for the required amount of time before introducing them into the cattery.
Medication
We are happy to administer medication for our guests, please let us know of any special needs or dietary requirements at time of booking. Our staff are highly experienced in all vaccinations and medications which can be administered to cats.
When Do I Pay?
You are not require to pay until after your cats holiday, and you return to collect your loved one.
Cancellations/Early Collections
Early collections will be charged at the full price of the original booking, unless we have been originally informed that the day could be flexible by a day or so. If you are not sure about what day you are able to collect your cat, we will put this down as a flexible end date, and you will only be charged for the days in our care.
Celebrations
